Privacy Policy

Last Updated On: 28th June 2017

SahiGST is a product offered by SahiTax Technologies LLP.

Our team places utmost importance to user data & security. We consider ourselves as an intelligent bridge to help you make your filings with the Government. We have no business interest in your transactions, nor do we intend to use your transaction details for any commercial gains. Our services and solutions are limited to providing you a secure platform to manage your filings & support you in the process.

What do we collect from you

  • We collect your billing & entity information when you register, ask for support or make a purchase of any of our products or services. Your username and password is chosen by you, your Account Code is generated by our system.
  • For GST filing and other services, we collect your return information in various formats. This includes invoices & other documents, input on reconciliation topics, entity details, details of authorised signatories & their contact details etc. To avail additional features like contacting your vendors via our system, you would have an option to add their information voluntarily. We generally keep all non-critical details (the ones needed for filing) optional.
  • As you visit our site, we may collect basic details like IP address for audit trail, or take other basic system info like which browser you are using. We may also install 3rd party analytics tools like Google Analytics, they may store non identifiable information like which page you visited, what buttons you clicked etc. These tools are guided by their own ToS & Privacy Policies. However we do not allow them to use any of your contact or filing details. Here is an example of what kind of information we may extract with these tools “number of people from x city who clicked ‘add user’ button on SahiGST”.
  • We may even use some 3rd party technology tools to aid the working of our software. Examples of this includes a support system powered by a 3rd party that would allow you to open support tickets with us or a utility to show you important notifications and messages within our interface.

Information Use

  • Your contact details are not shared with outside parties by us for commercial gains or otherwise. In case you placed an inquiry on our site showing interest in seeing a demo or purchasing a product, we may contact you directly or via one of our partners.
  • Your tax return information or data is not accessible by our support team. We have strict access controls within the engineering team to protect access to your data. This means In case of a support request, you may have to share your screen with our representatives. Our support or service teams can only see your tax return data if and when you voluntarily share it with us for any reason.
  • In order to improve our offerings we may summarize information about your usage of our software and combine it with that of others to learn about aggregate use of our products to help us develop iterate our offerings. This information is collected in such a way that it can not be used to identify an individual or involves looking at any of your tax filing transactions individually. Eg: we may study how many people faced a particular type of validation error and improve our service. However we would not look at value of transactions of any customer to tweak our pricing plans.
  • We retain copies of your uploaded files, tax returns and other input provided during the use of the software during return filing process. These files & details are deleted from our end once their utility is over. Under no circumstances do we keep your uploaded xlsx data for over 60 days except for summary details or other pieces of information we may require to give you promised features like audit trail, financial reconciliation etc. For most analytical purposes whenever requested we intend to rely on GSTN APIs to fetch your details after due authentication, thus avoiding the need to store your sensitive information with us.
  • We may use 3rd party tools for various purposes to serve you. For example data servers from vendors like Microsoft Azure or Amazon, email sending service from Mailchimp or Sendgrid or payment gateways by Instamojo or other services. These vendors may change from time to time and we ensure that your information is not compromised or used by them for their own purpose. These vendors are industry leading in their own verticals and are bounded by their own international privacy & data security policies. Any data server that we use to store or process your information would be hosted in India.
  • We may disclose, access, or report personal information when we believe, in good faith, we’re required to by law or to protect our legal rights. We may also do this in connection with an investigation into a suspected violation involving the Terms of Service, fraud, intellectual property infringement, or other activity that may be illegal or expose us to legal liability. For example, we may be required to disclose personal information to cooperate with regulators or law enforcement authorities or to comply with a court order, subpoena, search warrant, or law enforcement request.
  • If we sell, merge or transfer any part of our business, part of the sale may include your personal information. If so, you will be asked if you’d like to stop receiving promotional information following any change of control.
  • SahiGST (SahiTax Technologies LLP) and its subsidiaries may exchange information about your transactions to fulfill your requests. We may also provide you information about products or services we believe you may be interested in unless you have asked us not to contact you. If you have purchased a license via any of our partners, your contact details may be with our partners & those are guarded by their organisational policies. However any details of your account, users & tax filing from our system would never be shared with any of our partners.

Information Security

  • We protect the confidentiality and security of any information you may provide us from loss, misuse, or unauthorised alteration by using industry-recognized security safeguards. We use our own security measures in our application alongside any 3rd party security tools we may use from time to time. Various hardware & firewalls for security purpose provided by our hosting providers or other 3rd party vendors. However, these measures do not always guarantee that your information will never be accessed, disclosed, altered or destroyed by breach of firewalls or security infrastructures. By using our service you acknowledge that you understand and agree to assume these risks.
  • Whenever we ask for any sensitive information, such as your tax return details, a password or contact details, we encrypt it as it is transmitted to us. We also encrypt your sensitive information to GSPs or GSTN as per standards laid down by them.
  • SahiGST allows you to add multiple users to access & use your account. These users may have access to your account details and filing returns depending on what access you gave them. To prevent any sensitive or unwanted information to leak to these users you are suggested to proceed with caution and double verify what access / details these users have on your account.
  • Your access to SahiGST is password protected and we strongly recommend that you do not share your password with anyone or save it in plain text for example in a word document or send over sms or email. Remember to sign out of SahiGST using the logout button and close your browser window when you have finished your work. This prevents others from accessing your account if you ever share a computer or use a public computer outside your home or office.

Changes to this Privacy Policy

If we make material changes to any of our privacy policies or practices regarding personal information we will update our statement on our website. If the changes are significant we will notify you more proactively by reaching out over email or showing a notice on the website.